Refund policy

30-DAY MONEY-BACK GUARANTEE

We build these to be the best work sock you own. If they are not, send them back within 30 days of receiving your order for a full refund of the product price.

Wear them. Wash them. Stand on concrete in them for a month. That is the entire point of a field trial, and it is not a reason for us to refuse a return.

HOW TO START A RETURN

  • Write to us through our contact page with your order number and a line on why the socks are going back.
  • We reply with a return authorisation and everything you need to send them back.
  • Pack them up and post them. Keep your tracking number.

Returns sent back without an authorisation cannot be processed, because we have no way of matching a parcel to an order. Ask first — it takes one email.

WHO PAYS FOR THE RETURN

  • You do, when you simply changed your mind or the size was wrong.
  • We do, when the item arrived damaged, faulty, or is not what you ordered. In that case we also refund the original shipping you paid.

DAMAGED, FAULTY OR WRONG ITEMS

Inspect your order when it arrives. If anything is damaged, faulty or incorrect, contact us within 5 days of delivery with a photograph. We will replace it or refund it in full, return postage included, and we will not ask you to send anything back before we do.

WHEN YOU GET YOUR MONEY

Refunds are issued to the original payment method once we receive and inspect the return, usually within 3 business days of it reaching us. Your bank or card issuer then needs a few more business days to post the credit — that part is out of our hands.

EXCHANGES

The fastest way to change size is to return the pair you have for a refund and place a new order for the size you need. Sending a replacement out only once the first pair has come back would add a week to your wait for no reason.

CANCELLING AN ORDER

We start packing within a few hours of an order coming in, so we cannot promise to catch one before it leaves. Write to us as soon as you can and we will stop it if we still can. If it has already gone, keep the parcel and start a return — the 30 days apply either way.

WHAT WE CANNOT TAKE BACK

  • Gift cards.
  • Anything sent back more than 30 days after you received it.

QUESTIONS

Write to us through our contact page. We answer within one business day.

Nothing in this policy limits the rights you have under the consumer protection laws of your own country or state.