Shipping policy

SHIPPING POLICY

TREDWLL ships to the United States, Canada, the United Kingdom, Australia and New Zealand. Every order goes out tracked, whatever it cost.

DELIVERY TIMEFRAMES

An order takes two separate steps, and it helps to see them apart.

Processing time — 24 to 48 hours. That is us picking, packing and handing the parcel to the carrier. Orders placed on a weekend or a public holiday are processed on the next business day.

Delivery time — approximately 7 to 9 business days. That is the carrier's part, counted from dispatch, not from the moment you click.

  • United States: 7 to 9 business days after dispatch.
  • Canada and United Kingdom: 7 to 9 business days after dispatch.
  • Australia and New Zealand: 7 to 9 business days after dispatch.

The same window everywhere we ship. Where you live does not put you at the back of the queue.

That is the window we plan against, not a ceiling in both directions. A good number of orders land sooner — 5 to 7 business days is common — and it varies with the carrier and the route your parcel takes. We would rather quote you the slower end and beat it.

During peak periods — late November through December in particular — add 3 to 5 business days across every destination. These are estimates from the carriers, not guarantees, and they do not include time a parcel spends held in customs.

SHIPPING COSTS

  • Free standard shipping, tracked — on every order of $50 or more.
  • $5.90 flat rate, tracked — below $50.

The four-pack clears the free shipping threshold on its own. Rates are shown in full at checkout, before you pay.

TRACKING

A tracking link is emailed to you the moment the parcel is handed over. It can take up to 48 hours to show its first scan — that gap is normal and does not mean anything has gone wrong.

CUSTOMS AND IMPORT TAXES

Orders shipped outside the United States may be subject to import duties, taxes and customs handling fees charged by the destination country. These are set by your local authorities, they are not included in what you pay us, and we have no way of calculating them in advance. Customs inspections can also add days to a delivery, and no carrier can predict when.

ORDER MODIFICATIONS AND CANCELLATIONS

We start packing within a few hours of an order coming in, which is what makes a 24 to 48 hour dispatch possible. It also means we cannot promise to catch an order before it leaves.

Write to us as soon as you can and we will stop it if we still can. If the parcel has already gone, keep it and start a return under our 30-day guarantee.

WRONG OR INCOMPLETE ADDRESS

Check your shipping address before you confirm. A parcel returned to us because the address was incorrect or incomplete can be reshipped once it reaches us, but the second shipment is at your expense.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, or the carrier confirms it as lost, contact us through our contact page and we will replace it or refund it in full. If your order has not arrived 30 days after dispatch, treat it as lost and write to us — you do not need to chase the carrier yourself.

QUESTIONS

Write to us through our contact page. We answer within one business day.